To access COVID-19 testing, call 0800 VIRUS 19. For up-to-date information on COVID-19: Click Here

Patient Experience Survey (PES)

Patient Experience Survey (PES)

The national patient experience surveys are delivered by

Ipsos, on behalf of the Health Quality & Safety Commission. 


Primary Care Patient Experience Survey 

The primary care patient experience survey provides information about what patients' experience in primary care is like and how their overall care is managed between their general practice and other parts of the Health system. This survey will be conducted every three months. Next round: 24 August - 20 September 2020

Participants will receive instructions to log into the survey by email or text message


COVID-19 Patient Experience Survey 

The COVID-19 pandemic has changed the way Healthcare in New Zealand has been delivered. The COVID-19 survey explores patient experience of care during this time. The goal is to give Health services a better understanding of what worked well and for whom it worked (and didn't). This is a one off survey, undertaken from 22 July-29 July 2020. 

Participants will receive instructions to log into the survey by email or text message

Frequently asked questions about the COVID-19 survey


Increasing Māori and Pacific participation

A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori. 

Participant helpline

Ipsos have a helpline that patients can contact if they have questions about the survey.

email: or Phone: 0800 121 650


At this stage, current survey resources for practices such as survey flyers, posters and videos remain the same. 

Click here for more information on the Patient Experience Survey