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Patient Experience Survey (PES)

Patient Experience Survey (PES)

The national patient experience surveys are delivered by

Ipsos, on behalf of the Health Quality & Safety Commission. 

 

Primary Care Patient Experience Survey 

The primary care patient experience survey provides information about what patients' experience in primary care is like and how their overall care is managed between their general practice and other parts of the Health system. This survey will be conducted every three months. Next round: 23 February - 25 February 2022 

Participants will receive instructions to log into the survey by email or text message

 

COVID-19 Patient Experience Survey 

The COVID-19 pandemic has changed the way health care in New Zealand has been delivered. The COVID-19 patient experience survey was a one-off survey to understand patients’ experience of accessing health care during all levels of the alert system, with a focus on care during level 3.

In this survey we spoke to patients who had accessed primary care during level 3, as well as a community sample of people who had not accessed primary health care during this period.

For all questions about the survey please email survey@hqsc.govt.nz.

Frequently asked questions about the COVID-19 survey

 

Increasing Māori and Pacific participation

A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori. 

 

Participant helpline

Ipsos have a helpline that patients can contact if they have questions about the survey.

email: NZPatientExperienceSurveys@ipsos.com or Phone: 0800 121 650

At this stage, current survey resources for practices such as survey flyers, posters and videos remain the same. 

Click here for more information on the Patient Experience Survey 

 

Resources 

Data Collection 

Patient Contact Request 

 

Accessing your reporting portal

Your survey results are available through a secure online portal: https://cx.myexperience.health.nz/users/sign_in.

If you cannot remember your password click on ‘forgot password’ and follow the prompts. If you are at a general practice and do not have a login email or username, please contact your PHO administrator.

 

You can contact the portal help centre at support@myexperience.health.nz