Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centered care have been linked to improved health, clinical, financial, service, and satisfaction outcomes.
A one-pager document has also been created to assist reception/practice staff to answer patient questions about the survey, we would encourage you to print this resource so you have answers to frequently asked questions on hand during the survey period.
Data Collection Portal
In the data collection portal you can:
Update facility information
Moderate open-ended comments before their publication to the reporting portal
respond to contact requests from patients
monitor response rates
download raw data in excel
In the reporting portal you can:
View survey results
Use data expression tool to create customised data tables
Access to historical data
Increasing Māori and Pacific participation
A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori.
|APCS Timetable||Q4 Apr - Jun 2023||Q1 Jul - Sept 2023||Q2 Oct - Dec 2023||Q3 Jan - Mar 2024||Q4 Apr - Jun 2024|
|Survey Sample Week - Patients seen at the practice they're enrolled with during these dates will be invitied to participate in the survey||Monday 1st May 2023||Monday 31st July 2023||Monday 30th October 2023||Monday 19th February 2024||Monday 6th May 2024|
|Sunday 14th May 2023||Sunday 13th August 2022||Sunday 12th November 2023||Sunday 3rd March 2024||Sunday 19th May 2024|
|Survey Invites - emailed or texted to all patients with an email address or cell contact. Response rates available on Portal||Wednesday 17th May 2023||Wednesday 16th August 2023||Wednesday 15th November 2023||Wednesday 6th March 2024||Wednesday 22nd May 2024|
|Friday 19th May 2023||Friday 18th August 2023||Friday 17th November 2023||Friday 8th March 2024||Friday 24th May 2024|
|Comment moderation and Contact Request review period begins||Thursday 18th May 2023||Thursday 17th August 2023||Thursday 16th November 2023||Thursday 7th March 2024||Thursday 23rd May 2024|
|Survey Results - posted to portal||Thursday 15th June 2023||Wednesday 13th September 2023||Wednesday 13th December 2023||Wednesday 3rd April 2023||Wednesday 19th June 2024|
The data collection portal password will not expire. The PHO Superuser (Practice Network Team) can update any of the passwords if needed but they will remain regardless of engagement.
The reporting portal will expire but the system will give the user the option to reset their password when this happens. In most cases, users will also have the option to reset their password for the reporting portal by using the “forgot-my-password” function on the sign-in page. In some cases this won’t work and Ipsos can then manually trigger a reset password link for users.
If you need access login details, add new users, or remove users who no longer need access contact the Practice Network Team at the PHO at email@example.com
Patients requiring support from Ipsos please email firstname.lastname@example.org or call on 0800 121 650
Practices that require support from Ipsos please email: NZPatientExperienceSurveys@ipsos.com or phone 04 974 8630