If you are unhappy with a service provided by WellSouth you can complain. We use complaints to improve our services. We want to offer services that uphold your rights as a health services consumer.
How do I make a complaint?
You can phone WellSouth and request to make a complaint. You can also email or send us a letter. This form may help. We will acknowledge your complaint. We will do our best to resolve it. If you do not think your complaint has been dealt with you can take it further. Unresolved complaints can go to the Health and Disability Commissioner (HDC).
0800 477 115 or 0800 800 249 or 03 477 1163
WellSouth Primary Health Network PO Box 218, Dunedin, 9054
Rights of Health Consumers
If you want more information please visit the HDC site.
Right 1: the right to be treated with respect.
Right 2: the right to freedom from discrimination, coercion, harassment, and exploitation.
Right 3: the right to dignity and independence.
Right 4: the right to services of an appropriate standard.
Right 5: the right to effective communication.
Right 6: the right to be fully informed.
Right 7: the right to make an informed choice and give informed consent.
Right 8: the right to support.
Right 9: rights in respect of teaching or research.
Right 10: the right to complain.
Nationwide Health & Disability Advocacy Service
Th Nationwide Health & Disability Advocacy service operates independently of the Commissioner, the Ministry, purchasers, health care providers and disability services providers.
Advocates employed in the service provide a free complaint resolution service. The advocate will support or guide you to express, and try to resolve your concerns directly with the provider of the service. For further information and contact information please visit:
https://advocacy.org.nz/ or call 0800 555 050