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Hui improves teamwork and care

Thursday 31 October 2019

News Release - 17 October 2019

Morning hui improve teamwork and patient care  

Invercargill Medical Centre is adding te Reo Māori to a key feature of the Health Care Home programme.   

The general practice, which began the HCH programme in July, have started brief morning meetings to help get all staff together to plan and prioritise for the day.

Elsewhere called ‘huddles’ or ‘standups’, the IMC team have designated their five to seven minute daily meetings huis to underscore inclusivity and their collaborative approach to patient care.

Staff and clinicians meet in two groups – Mahi Tahi, meaning ‘work together’, and Noho Tahi, meaning ‘stay together’ – and begin each meeting with a karakia.

“The hui are quick and efficient, so teams get on the same page,” says clinical nurse director Toni Day.

A regular agenda item for the huis, is improving patient portal uptake by their 13,000 enrolled patients. These secure, online records let patients see lab results, order repeat scripts, make appointments and more.

“Portals help patients be more involved in their own care. If staff understand the benefits, they can help patients who want to be signed up,” Toni says.

Health Care Home is an initiative supported by Southern DHB and WellSouth primary health network that aims to increase capacity and capability in primary care.


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