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Ten new general practices join the Health Care Home programme
Read more about "Ten new general practices join the Health Care Home programme"...
Over 53,000 more patients in the Southern region are set to benefit from the Southern Health Care Home programme, as 10 new general practices sign on.... -
Call Management
Call Management
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Learning Objective: To understand how call management can provide valuable information to your practice and how this information can improve patient and staff satisfaction.
What is Call Management? Call management involves analysis of phone call data including number of incoming calls, answered calls, dropped... -
GP Triage
GP Triage
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Learning Objective: To gain an understanding of what GP Triage is and how to implement it in your practice.
What is GP Triage? GP Triage is a telephone call-back service that offers convenience for... -
An Introduction to Lean
Introduction to Lean
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Learning Objective: To gain a basic understanding of what lean is and how applying lean methods can improve the functioning of your practice.
What is lean? Lean methods in healthcare aim to minimise... -
Patient Engagement Group
Patient Engagement Group
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Learning Objective: To understand what a Patient Engagement Group (PEG) is and the benefits of implementing a PEG in your practice.
What is a Patient Engagement Group? A PEG is a diverse group of your enrolled patients who have been invited to share their... -
Patient Portal
Patient Portal
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Learning Objective: To understand what a patient portal is, what it can do for your practice, and how it will benefit your patients.
What is a patient portal? A patient portal is... -
Visual Board
Visual Board
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Learning Objective: To understand the purpose of a visual board, the information that should be displayed and the benefits to the practice of displaying this information.
What is a visual board? A visual board is a tool used to pass on key... -
Health Care Home 101
Health Care Home (HCH) 101
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Learning Objective: To gain an understanding of what HCH is and how the HCH model can make positive change in your practice for the benefit...
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