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  • Ten new general practices join the Health Care Home programme

     

    Over 53,000 more patients in the Southern region are set to benefit from the Southern Health Care Home programme, as 10 new general practices sign on....

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  • Call Management

    Call Management  

    Learning Objective: To understand how call management can provide valuable information to your practice and how this information can improve patient and staff satisfaction. 

     

    What is Call Management? Call management involves analysis of phone call data including number of incoming calls, answered calls, dropped...

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  • GP Triage

    GP Triage  

    Learning Objective: To gain an understanding of what GP Triage is and how to implement it in your practice. 

     

    What is GP Triage? GP Triage is a telephone call-back service that offers convenience for...

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  • An Introduction to Lean

    Introduction to Lean  

    Learning Objective: To gain a basic understanding of what lean is and how applying lean methods can improve the functioning of your practice. 

     

    What is lean? Lean methods in healthcare aim to minimise...

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  • Patient Engagement Group

    Patient Engagement Group  

    Learning Objective: To understand what a Patient Engagement Group (PEG) is and the benefits of implementing a PEG in your practice. 

     

    What is a Patient Engagement Group? A PEG is a diverse group of your enrolled patients who have been invited to share their...

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  • Patient Portal

    Patient Portal  

    Learning Objective: To understand what a patient portal is, what it can do for your practice, and how it will benefit your patients. 

     

    What is a patient portal? A patient portal is...

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  • Visual Board

    Visual Board  

    Learning Objective: To understand the purpose of a visual board, the information that should be displayed and the benefits to the practice of displaying this information. 

     

    What is a visual board? A visual board is a tool used to pass on key...

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  • Health Care Home 101

    Health Care Home (HCH) 101 

    Learning Objective: To gain an understanding of what HCH is and how the HCH model can make positive change in your practice for the benefit...

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