To access COVID-19 testing, call 0800 VIRUS 19. For up-to-date information on COVID-19: Click Here

Covid Care in the Community

Managing Covid at Home - Patient Information Sheet


Covid Care in the Community: Safe, appropriate care

If you or another member of your household tests positive for Covid, you will get the care and support you need. Most people who get Covid will be cared for at home, with medical care provided by phone or video consultation by a trust health provider - often your own general practice team.

Health providers - the doctors and nurses and others - have been working together and planning for safely delivering care to people who have Covid-19. 
Managing Covid-19 positive patients at home is used elsewhere in the world including, Canada and Australia. This is safe way for managing Covid positive patients.

We will work to provide culturally appropriate care, including working with other organisations and agencies that usually help you.

Managing Covid positive patients at home, in the community, is only for patients for whom it is safe and appropriate.

How you will receive care

While you will be isolating at home, you will not be on your own – you will have regular contact with a health providers - most likely your own GP, nurse or nurse practitioner - and you will be cared for throughout your illness.

You will be contacted either daily or every second day by your doctor, nurse or other trusted health provider. (A patient who does not have  a smart phone or data, will be provided with the support they require.)

If your health care team decides you need daily contact by video call or phone, we will send you a pulse oximeter to measure your heart rate and oxygen levels. This is safe and easy to use. 

And you can always make contact with your healthcare provider if you feel much worse and don’t think you can wait until your planned call.

Covid Symptoms Time Line

Other Health Services will be available

Managing Covid positive patients in their homes is one part of a connected system of care. There’ll be other community and well-being support available to help with non-medical needs, including accessing food and medicine.

There is some Community Isolation and Quarantine support rooms available for those who cannot safely isolate at home.

For patients who need hospital care, you will be cared for in hospital.

If you have questions or concerns – you can talk to your doctor.

Extra Support

When you’re told you need to isolate, you’ll be asked if you need any support or help. Most people will be able to look after themselves. However, some people may need things like groceries and medication.

If you need help, Ministry Social Development will connect you with someone. They may be from a local community organisation, a government agency, or marae-based services or support that iwi have established.

They will call you to talk about how they can help - so you and your whānau get the support you need to isolate. If you are isolating and need support, you can call the Covid Welfare Phone Line on 0800 512 337. It’s open seven days a week.

What to expect when self isolating at home

Be Prepared

There are steps you can take to prepare for the possibility of Covid being in your household.

Have two days of supplies and food on hand, so if you or someone you live with has a Covid test you can safely self-isolate until you receive the result.

If possible, it’s a great idea to have two weeks’ supply of any medications, food and other necessities as well.

Support will be available if you and your household are self-isolating with Covid, so you can get through this time as a family.
How to Prepare for Covid 

Covid Checklist

Get Vaccinated

The best thing you can do to help keep you and your family safe is to be fully vaccinated against Covid—19. There is plenty of vaccine available, many appointments, and locations to get vaccinated.
Where to get the Covid vaccine in Southland and Otago   

Being fully vaccinated helps protect you from getting infected with Covid-19 and reduces the chances you will spread it to others. 

If you do become infected, symptoms are much less severe than if you are unvaccinated or only have a single dose.  You’re also much less likely to require hospital care.

Get Tested

If you feel at all unwell, get tested for Covid-19 and stay home until you no longer of symptoms.  You’re protecting those you love.
Where to get tested in Southland and Otago

When to get tested for Covid

More information about Covid-19 positive community care can be found on the Health Navigator web site.