Adult Primary Care Survey (PES)

Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centered care have been linked to improved health, clinical, financial, service, and satisfaction outcomes.

The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement, and use of patient experience information on a regular basis. 

The adult primary care patient experience survey provides information about what patients’ experience in primary care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff.

The 
adult hospital inpatient experience survey covers four key domains of hospital inpatient experience: communication, partnership, co-ordination and physical and emotional needs. 

Welcome to the New Zealand Patient experience survey programme.

Data Collection Portal  

In the data collection portal you can:

  • Update facility information

  • Moderate open-ended comments before their publication to the reporting portal

  • respond to contact requests from patients

  • monitor response rates

  • download raw data in excel

 

Reporting Portal

In the reporting portal you can:

  • View survey results

  • Use data expression tool to create customised data tables

  • Access to historical data

 

 

Increasing Māori and Pacific participation

A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori. 

Survey Dates

APCS Timetable Q4 Apr - Jun 2025 Q1 Jul - Sept 2025 Q2 Oct - Dec 2025 Q3 Jan - Mar 2026 Q4 Apr - Jun 2026
Survey Sample Week - Patients seen at the practice they're enrolled with during these dates will be invited to participate in the survey Monday, May 5, 2025 Monday, July 28, 2025 Monday, November 3, 2025 Monday, February 9, 2026 Monday, May 4, 2026
Sunday, May 18, 2025 Sunday, August 10, 2025 Sunday, November 16, 2025 Sunday, February 22, 2026 Sunday, May 17, 2026
Survey Invites - emailed or texted to all patients with an email address or cell contact. Response rates available on Portal Wednesday, May 21, 2025 Wednesday, August 13, 2025 Wednesday, November 19, 2025 Wednesday, February 25, 2026 Wednesday, May 20, 2026
Comment moderation and Contact Request review period begins Thursday, May 22, 2025 Thursday, August 14, 2025 Thursday, November 20, 2025 Thursday, February 26, 2026 Thursday, May 21, 2026
Survey Results - posted to portal Wednesday, June 18, 2025 Wednesday, September 10, 2025 Wednesday, December 17, 2025 Wednesday, March 25, 2026 Wednesday, June 17, 2026

 

Need Support?

The data collection portal password will not expire. The PHO Superuser (Practice Network Team) can update any of the passwords if needed but they will remain regardless of engagement. 

The reporting portal will expire but the system will give the user the option to reset their password when this happens. In most cases, users will also have the option to reset their password for the reporting portal by using the “forgot-my-password” function on the sign-in page. In some cases this won’t work and Ipsos can then manually trigger a reset password link for users.

If you need access login details, add new users, or remove users who no longer need access contact the Practice Network Team at the PHO at practicenetwork@wellsouth.org.nz

Patients requiring support from Ipsos please email support@myexperience.health.nz or call on 0800 121 650

Practices that require support from Ipsos please email: NZPatientExperienceSurveys@ipsos.com or phone 04 974 8630