Adult Primary Care Survey (PES)

Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centered care have been linked to improved health, clinical, financial, service, and satisfaction outcomes.

The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement, and use of patient experience information on a regular basis. 

The adult primary care patient experience survey provides information about what patients’ experience in primary care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff.

adult hospital inpatient experience survey covers four key domains of hospital inpatient experience: communication, partnership, co-ordination and physical and emotional needs. 

Welcome to the New Zealand Patient experience survey programme.

Data Collection Portal  

In the data collection portal you can:

  • Update facility information

  • Moderate open-ended comments before their publication to the reporting portal

  • respond to contact requests from patients

  • monitor response rates

  • download raw data in excel


Reporting Portal

In the reporting portal you can:

  • View survey results

  • Use data expression tool to create customised data tables

  • Access to historical data



Increasing Māori and Pacific participation

A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori. 

Survey Dates

APCS Timetable Q4 Apr - Jun 2023 Q1 Jul - Sept 2023 Q2 Oct - Dec 2023 Q3 Jan - Mar 2024 Q4 Apr - Jun 2024
Survey Sample Week - Patients seen at the practice they're enrolled with during these dates will be invited to participate in the survey Monday 1st May 2023 Monday 31st July 2023 Monday 30th October 2023 Monday 19th February 2024 Monday 6th May 2024
Sunday 14th May 2023 Sunday 13th August 2022 Sunday 12th November 2023 Sunday 3rd March 2024 Sunday 19th May 2024
Survey Invites - emailed or texted to all patients with an email address or cell contact. Response rates available on Portal Wednesday 17th May 2023 Wednesday 16th August 2023 Wednesday 15th November 2023 Wednesday 6th March 2024 Wednesday 22nd May 2024
Friday 19th May 2023 Friday 18th August 2023 Friday 17th November 2023 Friday 8th March 2024 Friday 24th May 2024
Comment moderation and Contact Request review period begins Thursday 18th May 2023 Thursday 17th August 2023 Thursday 16th November 2023 Thursday 7th March 2024 Thursday 23rd May 2024
Survey Results - posted to portal Thursday 15th June 2023 Wednesday 13th September 2023 Wednesday 13th December 2023 Wednesday 3rd April 2023 Wednesday 19th June 2024


Need Support?

The data collection portal password will not expire. The PHO Superuser (Practice Network Team) can update any of the passwords if needed but they will remain regardless of engagement. 

The reporting portal will expire but the system will give the user the option to reset their password when this happens. In most cases, users will also have the option to reset their password for the reporting portal by using the “forgot-my-password” function on the sign-in page. In some cases this won’t work and Ipsos can then manually trigger a reset password link for users.

If you need access login details, add new users, or remove users who no longer need access contact the Practice Network Team at the PHO at

Patients requiring support from Ipsos please email or call on 0800 121 650

Practices that require support from Ipsos please email: or phone 04 974 8630