What Support is Provided? 

Creating independence in navigating the health system and focusing on preventative care is a large focus of the work we do with the families and individuals who settle as part of the program. There is also some mental health and well-being support provided directly by WellSouth clinicians.

At times and where appropriate support will be provided by Te Whatu Ora- Southern, community-based mental health services, or other agencies to meet the needs of the individual and family.

How Do I Access the Service? 

Access to this service is by referral from general practice. GP referrals are triaged centrally by WellSouth to connect individuals and families with the most appropriate service for their needs.

Additional primary care support for former refugees includes:

• Funded visits at general practice for the first three years

• Coordination of interpreter services

• Education and cultural advice

For more information, contact Jennifer Lowrey, Clinical Coordinator Former Refugee Mental Health and Addictions.

Resources 

Quick reference guide for general practices working with refugee patients

Video Refugees’ Experiences of NZ Healthcare: A Summary of 2 Projects