Former Refugee Support
WellSouth supports Former Refugees as part of the New Zealand Refugee Quota Programme.
We cover Dunedin and Invercargill and support the Former Refugees to access support in the community and health care system.
Our team includes Cross-Cultural Health Navigators, Registered Nurses, Community Nurses, Mental Health Clinicians, and Social Workers.
What Support is Provided?
Creating independence in navigating the health system and focusing on preventative care is a large focus of the work we do with the families and individuals who settle as part of the programme. There is also some mental health and wellbeing support provided directly by WellSouth clinicians.
At times and where appropriate support will be provided by Te Whatu Ora - Southern, community-based mental health services, or other agencies to meet the needs of the individual and family.
How Do I Access the Service?
Access to this service is by referral from general practice. GP referrals are triaged centrally by WellSouth to connect individuals and families with the most appropriate service for their needs.
Additional primary care support for former refugees includes:
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Funded visits at general practice for the first three years
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Coordination of interpreter services
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Education and cultural advice
For more information, contact Jen Lowrey, Clinical Coordinator Former Refugee Mental Health and Addictions.
Resources
Quick reference guide for general practices working with refugee patients
Video Refugees’ Experiences of NZ Healthcare: A Summary of 2 Projects