Things go wrong!

Find the right care when you're on holiday and not near your usual healthcare provider.

 

It's an emergency! 

Always call 111 for urgent medical attention.

 

I'm not sure who I should talk to...

Healthline is free 24/7 medical helpline at 0800 611 116, where clinical staff will help you find the right care. 

 

I've been told to seek care, but it's after hours. 

Contact your enrolled general practice even if you are not in the same area.

Your general practice will have an after-hours message, which will take you through to a telehealth service such as Ka Ora. The telehealth service will advise you on the next steps, including where your nearest after-hours urgent care centre is if you need to see someone in person.

 

General Practice

    • Find nearby practices on www.healthpoint.co.nz.

    • Always call first to book, find out opening hours and fees.

      • You will not be eligible for subsidised care at a general practice you are not enrolled at.

      • Many centres don’t offer walk-in appointments; please call first.

Phone consultation / Telehealth

    • There are various telehealth providers that offer phone or video consults. Costs vary. Go to www.healthify.nz and search for “telehealth”.

    • If you’re in a rural area at the time of the call, you can have a free Ka Ora telecare consultation (charges may apply for consults with a GP) from 5pm to 8am.

Pharmacy

    • Local pharmacists can offer a range of healthcare advice and medications.

    • Locate your nearest pharmacy: www.healthpoint.co.nz and search for “pharmacy”.

Physiotherapy

    • Back pain, strain, sprain or other joint injury? No referral is needed.

    • Locate your nearest physio: www.healthpoint.co.nz and search for “physiotherapy”.

Mental Health and Wellbeing

    • Free call or text 1737 for support.

    • Youthline: 0800 376 633, free text 234, or email talk@youthline.co.nz.

    • Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO).

    • Visit Are You OK? www.areyouok.org.nz/.

Urgent Dentists

    • Locate your nearest urgent dentist: www.healthpoint.co.nz and search for “urgent dental” then click on “Dental Emergency?”.

Hospitals in Southern with Emergency Departments

If you do need to go to ED, the following hospitals have emergency departments. Remember, Healthline is a good first option to check if you should go to ED, or if there is an urgent after hours closer to you. 

    • Lakes District Hospital, Queenstown

    • Oamaru Hospital

    • Southland Hospital, Invercargill

    • Dunedin Hospital

    • Gore Hospital

 

Find useful information about common conditions at Home | Healthify.

To find local healthcare providers, go to Healthpoint.