Welcome to the Primary Care AI Resource Hub
As the healthcare landscape evolves, the adoption of technologies like Generative Artificial Intelligence (GenAI) presents new opportunities to enhance patient care and improve workflows. However, it's essential to approach these tools thoughtfully and responsibly. WellSouth is committed to supporting our providers with the tools and guidance they need to safely navigate the complexities of AI. Our resources offer best-practice advice for using AI in primary care without compromising patient care or data security.
What is GenAI?
Generative AI is a powerful, emerging technology that offers new possibilities but also presents unique challenges. It is a subset of artificial intelligence (AI) that uses algorithms to generate new types of content or “outputs”, including text, images, music, code, and voice. This technology analyses large datasets to identify patterns and make decisions, operating on "prompts" the users provide to instruct it. Unlike traditional AI, which focuses on recognising and processing existing information, GenAI creates new content based on what it has learned.
Available Resources
Click on the quick access menu below to navigate directly to the resources you need:
Implementation Tools
Incorporating AI technologies into your practice requires careful planning. Our resources provide guidance on setting up and managing GenAI tools, including information on best practice, risk mitigation strategies, and a summary checklist for those in practice management looking to set up GenAI within their practice.
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GenAI Guidance Document
This resource offers best practice considerations, risk mitigation strategies, as well as guidelines for integrating GenAI into your practice.
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GenAI Setup Checklist: The Essentials
This checklist covers the essentials to consider when looking to implement GenAI within your practice, ensuring a smooth setup, compliant use, data privacy, and patient consent.
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Privacy and Consent
Patient consent and privacy standards are essential aspects that must be considered when using AI within your workflows. Patients should be fully informed about how their data will be used and protected to ensure they are giving true informed consent. The following resources will assist with ensuring your practice's use of AI complies with legal standards and respects patient rights.
Patient Information Resources
The following resource pack provides information for your patients and has been designed to help them make informed decisions regarding their consent for the use of AI in their care. Recognising that each practice will implement AI differently, we've provided these resources as a starting point. They are editable, allowing you to customise them to best reflect your specific use. Once these resources are tailored to your practice, we recommend reviewing them regularly.
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AI Patient Poster for Waiting Room
Informative poster to educate patients about the use of AI in your practice.
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AI Patient Poster for Waiting Room (Editable Version)
An editable version of the AI waiting room poster. This poster is customisable, so you can add your practice’s specific information and logo.
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Policy and Documentation
These policy and documentation resources are intended to assist you in developing your own comprehensive GenAI policies and procedures for your practice. With GenAI already integrated into many systems, such as Outlook, Microsoft Teams, and Adobe, it is essential for all providers to have a governance document, such as a GenAI policy, in place.
As GenAI technology continues to advance, we recommend providers to regularly review and update their own policies, documentation, and processes to ensure they remain current and effective. Continuous review and adaptation will help ensure that your practice stays aligned with the latest developments and best practices for GenAI technologies.
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Example: WellSouth's ChatGPT and GenAI Policy
WellSouth's internal GenAI Policy we've provided as an example of what a GenAI policy could look like in practice. This can be adapted to suit your practice's needs.
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Patient Enrolment Form with AI Clause
An updated Patient Enrolment Form with an AI clause added to the Health Information Privacy Statement. This is a vital step for future enrolments and part of the layered approach to obtaining consent from your patients.
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Webinars
AI is a rapidly evolving field. To help stay informed check out the AI webinars below. These external resources have been carefully chosen for their insights and knowledge on various aspects of using AI within a primary care setting. They provide strategies, risks to consider, and updates in the sector to help you stay current with the latest developments and AI best practices.
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Healthify NZ: AI in Primary Care
This webinar provided a platform to discuss the potential role, risks, and opportunities for using AI in primary care. Hosted by Health Navigator Charitable Trust and RNZCGP and organised in collaboration with MPS and healthcare colleagues.
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CIO Studio and Ten Past Tomorrow: Harnessing the utility and ROI of AI – A guide for business leaders
This session aimed to demystify GenAI, offering NZ business leaders insights and strategies to integrate AI, optimise processes, drive innovation, and provide actionable steps for harnessing its potential.
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HiNZ: AI in Health - What Does ChatGPT Mean for Me?
This webinar explored the opportunities and limitations of AI in healthcare. Experts discussed potential applications and key considerations, including data privacy and the importance of human interaction.
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AI Working Group: Practical Tips for Primary Care Integration
Part 1 of a 3 part webinar series - This insightful session explored AI in primary care, offering guidance on patient consent, privacy, and actionable tips to enhance AI understanding and adoption.
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AI Working Group: Effective AI Scribing, Real Time Demonstration
Part 2 of a 3-part webinar series – This session demonstrates AI scribing with Heidi and Nabla in a real-time consultation, highlighting its potential to streamline workflows and enhance patient care.
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AI Working Group: Navigating Ethics, Risks and Workforce Readiness
Part 3 of a 3-part webinar series – This session focuses on AI ethics, risks, and workforce readiness, with the panel exploring challenges and opportunities while building an AI-ready healthcare workforce.
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AI in Primary Care Working Group
WellSouth is part of this Working Group with other PHOs and health organisations, collaborating on nationally consistent AI resources and guidance. Explore the group’s roadmap, surveys, and tools for AI integration in primary care.
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HNZ: Large Language Models & Generative AI Advice
For more information on Health New Zealand's AI position statement and guidance on Large Language Models and Generative AI in healthcare, including risks, benefits, and expert advice.
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OPC: AI and the Information Privacy Principles
For guidance on privacy considerations for AI, including compliance with Information Privacy Principles (IPPs), ethical use, and best practices, visit the Office of the Privacy Commissioner’s AI resources.
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For More Information
If you have any questions, need further guidance, or would like to share ideas about AI resources, please contact us at practicenetwork@wellsouth.org.nz. We're here to help!