Notification of Problems by General Practice under Clause B.26 of the Primary Health Services Agreement

If you become aware of any issues that could impact service delivery or contractual obligations to Te Whatu Ora (Te Waipounamu – Southern), please notify us by emailing practicenetwork@wellsouth.org.nz.
 
Examples to report

  • A patient complaint that meets the requirements of the Health and Disability Commission

  • Adverse events as per the HQSC National Adverse Events Reporting Policy

  • Any issue that is referred to a regulated Professional Body for any employed or contracted individual within the general practice

  • Any serious health event that may impact on WellSouth’s ability to meet its contractual obligations to Te Whatu Ora (Te Waipounamu - Southern) under the Primary Health Services Agreement

  • Financial stress at practice or financial irregularities relating to WellSouth programmes

  • Staff availability (such as illness, sudden resignation, etc)

  • Anything that has the potential to see a practice close at short notice, either permanently or temporarily

    Anything that may impact on the provision of after-hours services

  • Any privacy breaches